Terms and Conditions of Sale
Article 1: Purpose
The general conditions of sale described hereafter detail the rights and obligations of the company FITCORP and its customers within the framework of the sale of the following goods: food supplements, equipment and accessories. Any service performed by the company FITCORP implies the buyer's unconditional adherence to these general terms of sale.
Article 2 : Presentation of the products
The characteristics of the products offered for sale are presented in the different sections " Our range ", " Pack & Programs ", " Food Lifestyle " and " Hardcore Line " of our site. The photographs are not part of the contractual field. The responsibility of the company FITCORP cannot be engaged if errors are introduced there. All texts and images presented on the https://www.superset-nutrition.com/en/ site are reserved, for the whole world, under the copyright and intellectual property rights, their reproduction, even partial, is strictly forbidden.
Article 3: Period of validity of the offers of sale
The products are offered for sale while stocks last. In the event of an order for a product that has become unavailable, the customer will be informed of this unavailability as soon as possible by e-mail. All our product offers and crossed out prices are valid as long as they are visible on the site, or until the time communicated on the communication support. All promotions and offers are limited to the available stock reserved for the campaign in question. Promotional codes are not cumulative, i.e. only one promotional code is valid per order. The following are considered as promotional codes: codes giving rise to free shipping, codes to obtain a gift, discount codes, promotion codes. A promotional code of any kind cannot give rise to a refund, is not interest-bearing and cannot be passed on to third parties.
Article 4 : Product prices
The different sections " Our range ", " Pack & Programs ", " Food Lifestyle " and " Hardcore Line " of our site indicate the prices in euros including all taxes, excluding shipping costs. The amount of VAT is specified when the customer selects a product and the shipping costs appear on the screen at the end of the customer's selection of the various products.
The company FITCORP reserves the right to modify its prices at any time but the ordered products are invoiced at the price in force at the time of the recording of the order. The proposed prices include the discounts and rebates that the company FITCORP would have to grant taking into account its results or the assumption of responsibility by the purchaser of certain services.
Article 5 : Order
The customer validates his order when he activates the link "Validate my order" at the bottom of the page. Summary of his order after having accepted the present conditions of sale. The company FITCORP confirms the order by e-mail. The company FITCORP reserves the right to cancel any order with which there would be a dispute relating to the payment of a previous order. The customer's right of withdrawal is made within 14 days from the receipt of the order. The data recorded by the company FITCORP constitute the proof of the nature, the contents and the date of the order. The latter is archived by the company FITCORP under the conditions and within the legal deadlines.
Superset-nutrition.com is particularly attentive to the risks of usurpation of the banking data and the security of the transactions passed on the site. As such, the company FITCORP reserves the right to request supporting documents for all first orders recorded on the site, and may be required to perform checks to verify that you are the owner of the means of payment used for the settlement of the transaction on our site. Failure or refusal to respond to our requests for information or to transmit the requested proofs may lead us not to validate the order concerned. In addition, the delay in transmitting the requested documents may delay the shipment or delivery of the ordered products.
Within the framework of these procedures, superset-nutrition.com or any person mandated by it, also reserves the right to request from the customer the documents necessary for the execution of the order: proof of residence and name of the customer but also those of the person indicated for the delivery. These requests will be made by telephone and/or by e-mail.
All orders placed are subject to your acceptance of the prices and descriptions of the products you have placed in your basket.
Article 6: Personal information and addresses
The information provided by the customer when placing the order (including name and shipping address) are binding on him. Thus, the responsibility of superset-nutrition.com can in no way be sought in the event that an error in placing the order would prevent or delay delivery. An erroneous or incomplete address may cause the return of the package superset-nutrition.com resulting in additional costs that will be charged to the customer if he wants the reshipment of the package. Your personal information is not communicated to third parties, except the transport company in charge of the delivery.
Article 7: Payment terms
The payment of the orders is carried out by bank card, check, transfer, Paypal, private card, Alma, Apple Pay or Bancontact.
When the order is registered, the buyer pays the total amount of the invoice in cash. Payments by credit card are directed to the server Payplug, the 100% secure online payment solution by credit card of new generation. The checks sent by mail, in payment of an order placed on the site superset-nutrition.com or by telephone, will be the subject of a request to the service Veriance-FNCI, which as such consults the national file of irregular checks.
Concerning the payments in 3 or 4 times (by Alma - CB, Visa, Mastercard, Amex), the validation time is maximum 48h. A first payment is deducted at the time of the order and then automatically after 30 days, 60 days and 90 days. No fees are applied for payments in 3 or 4 times. The payment in several times is possible for the amounts of purchase starting from 100€ and up to 2000 €. For payments by check or bank transfer the availability of the product is assessed on the day of receipt of your payment by superset-nutrition.com. If no payment by check or bank transfer is received during a period of 15 days, the order will be automatically cancelled.
Payment by bank transfer: The possible bank charges claimed by the customer's bank are at his expense.
Payment by Apple Pay, a simple and fast way to pay for your online purchases because you no longer have to enter your card information for each purchase. When paying on the website, mobile, you can pay faster using your credit card registered on Apple. To pay with Apple Pay, at checkout you must press the "Apple Pay" button.
Payment by Bancontact is reserved only for customers residing in Belgium who have the possibility to pay for orders using Bancontact. This payment method is safe and fast. After selecting this payment method, you will have two choices: fill in the card data or scan a QR code with your smartphone. After this step, it is mandatory to validate the 3D Secure authentication.
Article 8: Late payment
In case of total or partial non-payment of the delivered goods on the day of the reception, the purchaser must pay to the company FITCORP a penalty of delay equal to one and a half times the legal interest rate. The rate of the legal interest retained is the one in force at the day of the delivery of the goods. This penalty is calculated on the amount of the sum remaining due, and runs as from the due date of the price without any preliminary formal notice being necessary.
In accordance with articles 441-6 c. com. and D. 441-5 c. com., any delay in payment entails by right, in addition to the late payment penalties, an obligation for the debtor to pay a fixed indemnity of 40€ for collection costs.
An additional indemnity may be claimed, upon justification, when the collection costs are higher than the amount of the fixed indemnity.
Article 9 : Delivery and transport costs
All products are delivered without any guarantee as to delivery times, except for deliveries to private individuals.
Deliveries in France are made by DPD France. Transport rate: 6.90€ by DPD Predict (home delivery against signature) and 4.90€ by relay pick-up. By Chronopost Domicile or point of withdrawal: Transport rate: 8.90€ for any order
When you order several products at the same time and that they have different delivery times, the delivery time of the order is based on the furthest delay. Superset-nutrition.com offers however the possibility of splitting the expeditions. The participation in the expenses of treatment and forwarding will be invoiced only for one sending. Packages that are too heavy or too large can be split into two or more packages.
For deliveries with DPD, the customer is offered a choice of time slot, he can not choose a specific time of delivery because deliveries are conditioned by the routes defined by the carrier on the date of delivery. For deliveries with Chronopost, they are delivered before 1pm the next day (for all orders placed from Monday to Thursday 3:45pm).
The deliveries abroad are carried out by the Post office in colissimo. The transport rate varies according to the weight of the package. The deadline for delivery by DPD France varies according to their address. It is fixed, for an address in Metropolitan France, at the day of the payment + 2 working days and, in Colissimo for the other destinations, at the day of the payment + 5 working days. The company FITCORP is released from all legal responsibilities if the payment of the taxes (customs duty, tax on added value...) was not carried out by the customer.
Article 10: Sponsorship terms and conditions
The use of sponsorship codes is limited to 5 referrals per account. Any violation of these sponsorship terms and conditions will automatically lead to the deactivation of the account (communication on different sites of discount codes, multiple accounts, spam etc. ....)
Article 11: Guarantees
In application of the legislative and regulatory provisions, all orders are subject to the legal guarantee of conformity of article L 217-4 and following of the Code of Consumption and the guarantee of the hidden defects of the Civil Code, envisaged in articles 1641 and following.
11.1 : Legal guarantee of conformity
Article L.217-4 of the Consumer Code:
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been put at his charge by the contract or has been carried out under his responsibility.
Article L.217-5 of the Consumer Code:
The good is in conformity with the contract:
(1) Whether it is fit for the purpose ordinarily expected of similar property and, if so :
- If it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- If it has the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, particularly in advertising or labelling ;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
Article L.217-12 code de la consommation :
The action resulting from the defect of conformity is prescribed by two years as from the delivery of the good.
Article L.217-16 of the Consumer Code:
When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days shall be added to the duration of the warranty that remained to run.
This period starts from the date of the buyer's request for intervention or from the time the goods are made available for repair, if this is later than the request for intervention.
11.2 : Warranty of hidden defects
Article 1641 of the Civil Code:
The seller is bound by the warranty for defects in the goods which render them unfit for the purpose for which they were intended, or which so diminish that purpose that the buyer would not have acquired them, or would have paid a lower price for them, had he known of them.
Article 1648 of the Civil Code paragraph 1:
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
11.3 : Warranty exclusion
The customer may not avail himself of any legal guarantee if the damage results from abnormal use of the product by the customer. He may also not avail himself of any guarantee if the product has been modified or repaired without the authorization of SUPERSET NUTRITION.
11.4 : Information
For any question or request for information relating to the guarantees of the Products offered, the customer can contact SUPERSET NUTRITION, via the form of contact available on the Internet site of SUPERSET NUTRITION or by telephone with the following number: 04 92 96 05 50.
Article 12 : Customer relations - After-sales service
For any information, question or complaint, the customer can contact the Customer Relations department of the site https://www.superset-nutrition.com/en/ from Monday to Friday, from 9 am to 12 am and from 2 pm to 5 pm
Tel : 09 78 45 02 89 / E-mail : email@example.com
The customer is obliged to formulate on the delivery order all reserves for damage due to transport, non-conforming delivery or apparent defects and this, as soon as the parcel is delivered. He is also required to confirm these reservations within 48 hours to the seller, otherwise no claim will be accepted on these grounds.
In case of return to sender for NPAI reason (does not live at the address indicated) or other impossibility of delivery by the transport service, a participation of the transport costs will be requested to redirect the parcel.
The right of withdrawal of the customer is within 14 days from receipt of the order. In case of exchange or refund, the new or unused item(s) in its (their) original packaging, intact, and accompanied by all possible accessories, instructions and documentation must be returned to the following address
06227 VALLAURIS CEDEX
The company FITCORP reserves the right to determine in good faith whether all these conditions are met. The expenses and the risks relating to the return of a product are with the exclusive load of the purchaser. The refund is due within a maximum of 15 days except in exceptional cases.
Receipt of defective item
For any article received defective, a compulsory return will be requested in order to be able to follow up an exchange. The expenses of return of the defective product and the forwarding are the responsibility of SUPERSET NUTRITION.
Article 13: Applicable fees
These Terms of Sale are governed by French law. You and we agree to submit all disputes arising out of the business relationship between you and us to the non-exclusive jurisdiction of the French courts, which means that for the purposes of these Terms of Sale, you may bring an action to enforce your rights as a consumer in the country of the European Union in which you reside.
Article 14: Cookies
During the consultation of the site, information relating to the navigation of the Customers are likely to be recorded in files "Cookies" installed on their terminal (computer, tablet, Smartphone). These cookies are issued by Superset Nutrition for the purpose of facilitating navigation on the site and to recognize the Client's browser when they are connected to the site.
These cookies are issued in order to :
- To establish statistics of frequentation (number of visits, pages seen, abandonment in the process of order...)
- Adapt the presentation of the site to the display preferences of the terminals,
- To store information entered in forms, to manage and secure access to reserved and personal spaces such as the customer account and to manage the shopping cart.
- Superset Nutrition reserves the right to install cookies in the customer's computer during visits to the Site.